Posted: 24 Apr 2019 10:20 EDT Last activity: 11 Jun 2019 7:06 EDT
Pega Call integration with two different CTI
we have a customer interested to integrate Pega Call with two different CTI (they belong to two different areas of the company), in order to establish business rules that allow the routing of the calls and chat between the different operators that are using respectively the two CTI.
Is it possible to have two different integration with more then 1 CTI and create specific business rules (for example in base of the skills of the operators) that allow the routing of the case, and the routing of the conversation, between them?
Thanks a lot for your precious advices .
***Edited by Moderator Marissa to update platform capability tags****