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Kripal S (KripalS3012)
Acel Solutions Pvt Ltd
Chief Architect
Acel Solutions Pvt Ltd
IN
KripalS3012 Member since 2019 2 posts
Acel Solutions Pvt Ltd
Posted: March 31, 2021
Last activity: 1 week 6 days ago
Posted: 31 Mar 2021 13:58 EDT
Last activity: 4 Jun 2021 9:45 EDT

Pega CTI Integration with Nice Incontact

Hi,

we have requirement to integrate Pega CTI with nice Incontact. Do we have appropriate documentation on how to achieve it?

Also whether we need to follow client side or server side approach in case of Open CTI?

***Edited by Moderator Marissa to update Content Type from Discussion to Question; updated Platform Capability tags***
Pega Customer Service Data Integration Conversational Channels Other Industry Lead System Architect