We're trying to export the email@example.com account from our production environment and import it to our lower environments. I'm not a PRPC expert, but I the prpcUtils import is straight forward enough. Exporting the operator is where we have questions.
We've attempted exporting the operator from PRPC Configure->Applications->Distribution->Export, but the firstname.lastname@example.org operator doesn't show up under the list of operators on step 6 of the wizard (logged in as the administrator account). I suspect this is because the admin operator doesn't fall under any of the applications it allows me to choose.
(We've also attempted using the rescue account provided on another pega post to reset the password, but this account is unable to open the administrator operator, indicating there may be something corrupted on the account in the lower environments.)
Is anyone aware of a way to export the email@example.com operator so that we can import it into the lower environments?
We're trying to perform a platform upgrade, but need the account reset first. Any assistance would be greatly appreciated. Please be as detailed as possible. We use this primarily for RPA/RobotManager; so, we don't know PRPC very well.
For Configure->Applications->Distribution->Export, if firstname.lastname@example.org is present in the Application ruleset, then it will be shown when you import again.
If you want to import only "email@example.com" operator rule, then include the pzInskey of the Operator and include in the product rule individual instances to include and create a product file and import it in lower environments.