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Jose Navas (josenavas)
Hoverstate
Jose Navas
Hoverstate
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josenavas Member since 2013 41 posts
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Posted: July 9, 2020
Last activity: May 5, 2021
Posted: 9 Jul 2020 13:27 EDT
Last activity: 5 May 2021 13:23 EDT

Questions about Chatbot

Hi,

we are looking for information regarding the response configuration for the chatbot. In this article, it mentions some of the options, but it does not cover the options below, which we think would be useful to us, like integrating with Pega Knowledge and escalation to CSR:

chatbot response configuration

What are the options Present KM, Start escalation, and Stop escalation used for? do we have some documentation with examples for this?

The second question, as of Chatbot for 8.4 version, can we integrate it seamlessly with Pega Knowledge Troubleshooters?

Thanks for any help on this,

-Jose

Pega Intelligent Virtual Assistant Pega Knowledge 8.4 Conversational Channels Communications and Media