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josenavas Member since 2013 25 posts
Hoverstate
Posted: 3 months ago
Last activity: 3 months 1 week ago

Questions about Chatbot

Hi,

we are looking for information regarding the response configuration for the chatbot. In this article, it mentions some of the options, but it does not cover the options below, which we think would be useful to us, like integrating with Pega Knowledge and escalation to CSR:

chatbot response configuration

What are the options Present KM, Start escalation, and Stop escalation used for? do we have some documentation with examples for this?

The second question, as of Chatbot for 8.4 version, can we integrate it seamlessly with Pega Knowledge Troubleshooters?

Thanks for any help on this,

-Jose

Pega Intelligent Virtual Assistant Pega Knowledge 8.4 Conversational Channels Communications and Media
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