GowthamA Member since 2013 4 posts
Posted: 1 year ago
Last activity: 1 year 4 months ago

Chatbot - Questions in Interaction flow

Chatbot interaction object is of PegaCA-Work-Interaction-VA-WCB class. If we need to add any workflow with Question/Anwser, it is only effective in Service object (intent) case types. Adding Question shapes on Interaction flow has no effect on Chatbot conversation.

1) If we have non intent-specific or pre-requisite questions like verify customer, display a list of intents to choose, where do we add them?

2) Chatbot Greeting message is Text only, how do we preempt the customer questions with a starting message like "this is what a Chatbot can do.. and show a dropdown list of Case Creation options" ?

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