Question 1 Replies 58 Views × Close popover Michael Greenwood (Michael Greenwood) Saltech Consulting Partner Saltech Consulting GB View Profile Send Message Michael Greenwood Member since 2017 8 posts Saltech Consulting Posted: March 26, 2020 Last activity: February 24, 2021 Posted: 26 Mar 2020 9:15 EDT Last activity: 24 Feb 2021 6:06 EST Self Service Advisor Chat Bot - Download case attachment Scenario: We are using pega 8.4 We have a self service advisor, and the user has clicked on the 'need more help' to start an interaction with a chat bot. The requirement is for the chatbot to determine the case needed and then ask a series of questions. The answers will be put into a template and a generated pdf document attached to the case. A link to download this document is then given in the chatbot so the user can download and save the pdf. So far I can get to the point where a case is started, the questions are asked and answers are stored. A pdf is generated and attached to the case using the OOTB feature in a flow. Just as an example the below is the OOTB section for the case attachments. The link as I was expecting doesn't work to display the file. Questions: Is there any OOTB feature to allow download of case attachments via a self service advisor chatbot? If the answer to 1 is no, then what is the design pattern to solve this issue? I'm assuming this is a common use case. Pega Chat 8.1 Pega Customer Service 8.2 Conversational Channels Cross-Industry Solutions Consultant × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Posted: 1 month ago Updated: 1 month ago Posted: 24 Feb 2021 5:25 EST Updated: 24 Feb 2021 6:06 EST × Close popover Dinesh Reddy (DineshReddyMeka) LTI System Achitect LTI IN View Profile Send Message DineshReddyMeka LTI replied to Michael Greenwood @michael Greenwood Any update on how to download files from chat bot ?