Discussion

7
Replies
3675
Views
Close popover
Supriya Prasad (SupriyaPrasad)
UnitedHealth Group
Pega developer
UnitedHealth Group
IN
SupriyaPrasad Member since 2012 3 posts
UnitedHealth Group
Posted: September 21, 2015
Last activity: October 13, 2015
Closed

SLA not being executed

Hi all,

 

I have a situation in my application where i have an SLA configured at an Assignment.

When my Work object moves to the assignment, the Initial Urgency of the SLA is being added correctly, however the Goal and Deadline info is not being picked up from the SLA rule. The urgency is neither increasing at Goal nor at Deadline.

I tried restarting the SLA agent but in vain.

How do i debug this issue or where would the issue lie. Any pointers would help a lot. Thanks in advance.

 

Regards,

Supriya

 

Case Management
Moderation Team has archived post