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SupriyaPrasad Member since 2012 3 posts
UnitedHealth Group
Posted: 5 years ago
Last activity: 4 years 11 months ago
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SLA not being executed

Hi all,

 

I have a situation in my application where i have an SLA configured at an Assignment.

When my Work object moves to the assignment, the Initial Urgency of the SLA is being added correctly, however the Goal and Deadline info is not being picked up from the SLA rule. The urgency is neither increasing at Goal nor at Deadline.

I tried restarting the SLA agent but in vain.

How do i debug this issue or where would the issue lie. Any pointers would help a lot. Thanks in advance.

 

Regards,

Supriya

 

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