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Suresh4347 Member since 2017 81 posts
Accenture
Posted: 3 years ago
Last activity: 3 years 7 months ago
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Assistance with case related to SLA

In call center CSR is started working on some work object.. He is having having an Goal time 1 Hour… Client is called for some complaint..but CSR asked for some required documents afer 10 minutes ...so client has taken the time four hours to send the required documents ...so up to that he has to stop the SLA..How can we achieve this..the CSR should continue from where he stopped the process..once he received the all the details

***Moderator Edit: Vidyaranjan| Updated Categories***

Case Management Reporting
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