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ChethanB5838 Member since 2017 5 posts
Mphasis
Posted: January 24, 2019
Last activity: November 7, 2019
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How to adjust Relative SLA in Pega

Hi All,

I want to update the current SLA aggresively by reducing its Goal and Deadline.

I tried with the OOTB provided bulk actions , but in the case its not updating .

Could you please suggest me changes or activity to be used for making it.

Please have the below screenshot for Adjust SLA we are using.

Thanks

Chethan

***Edited by Moderator Marissa to update platform capability tags****

Pega Platform Case Management
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