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NAGARAJANK8342 Member since 2013 23 posts
TSYS
Posted: 3 years ago
Last activity: 3 years 2 months ago
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Call center - CTI integration that supports switching between tenants

HI All,

If there is a call center running Pega application with multi tenant architecture. Is it possible to have a CTI solution to support multi tenant?.

For Ex:

There are 10 different tenants. Same CSR in the callcenter should be able to receive and service call for any of the 10 tenants.

Switching between different tenants based on the customer call?

Thanks

Pega Customer Service
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