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NAGARAJAN KADHIRESAN (NAGARAJANK8342)
TSYS
Associate Director
TSYS
US
NAGARAJANK8342 Member since 2013 23 posts
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Posted: June 14, 2017
Last activity: June 29, 2017
Posted: 14 Jun 2017 11:27 EDT
Last activity: 29 Jun 2017 11:42 EDT
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Call center - CTI integration that supports switching between tenants

HI All,

If there is a call center running Pega application with multi tenant architecture. Is it possible to have a CTI solution to support multi tenant?.

For Ex:

There are 10 different tenants. Same CSR in the callcenter should be able to receive and service call for any of the 10 tenants.

Switching between different tenants based on the customer call?

Thanks

Pega Customer Service
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