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Aaseya IT Services Pvt. Ltd.
IN
Posted: June 24, 2019
Last activity: July 1, 2019
Last activity: 1 Jul 2019 7:59 EDT
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Non Standard CTI Integration
We have a requirement for non standard (means outside the supported CTI environments as per https://community.pega.com/knowledgebase/cti-integration-pegacall). Question: Please comment if anyone having experience with such non standard implementations and what should we check in the CTI system to determine if the integration with the target CTI is if at all possible. Many Thanks.
***Edited by Moderator Marissa to update platform capability tags****
Posted: 2 years ago
Pegasystems Inc.
US
You should review the API(s) supported by your CTI provider to determine whether it is better suited for client (javascript) or server (Pega Connectors and Services) integration.