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 Satish Kumar Mogilicherla (Satish Mogilicherla) Aaseya IT Services Pvt.Ltd CONSULTANT
Aaseya IT Services Pvt.Ltd
IL
Satish Mogilicherla Member since 2018 3 posts
Aaseya IT Services Pvt.Ltd
Posted: December 2, 2018
Last activity: December 4, 2018
Posted: 2 Dec 2018 1:23 EST
Last activity: 4 Dec 2018 20:55 EST
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How the Communication takes between Chat Server and Pega 7 Chat rules

Hi,

We have the Pega Chat Architecture for Customer Service FW, in this architecture, Customer communicates with the ChatServer using webchat. Similiarly, CSR(Customer Service Representative) will access the Chats of the customer through ChatServer using XMPP Protocol as a channel.

My query here is, PegaChat rules are the part of PegaCustomer Service FW or it is a StandAlone application that uses some Integration for Communication?

Pega Customer Service
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Accepted Solution

Posted: 3 years ago
Posted: 3 Dec 2018 9:11 EST
Amit Patel (Amit_Patel) PEGA Director, Application Engineering, Customer Service Digital
Pegasystems Inc.
US

Hi, the CSR connection to the Chat server is a part of the Customer Service application. It uses XMPP directly to communicate with the server. 

Amit
Posted: 3 years ago
Posted: 4 Dec 2018 8:52 EST
Satish Kumar Mogilicherla (Satish Mogilicherla) Aaseya IT Services Pvt.Ltd CONSULTANT
Aaseya IT Services Pvt.Ltd
IL

Hi Amit,

Thanks for your response!

This is helpful. 

We'd prefer it if you saw us at our best.

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