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Aaseya IT Services Pvt.Ltd
Posted: 1 year ago
Last activity: 1 year 7 months ago
How the Communication takes between Chat Server and Pega 7 Chat rules
Hi,
We have the Pega Chat Architecture for Customer Service FW, in this architecture, Customer communicates with the ChatServer using webchat. Similiarly, CSR(Customer Service Representative) will access the Chats of the customer through ChatServer using XMPP Protocol as a channel.
My query here is, PegaChat rules are the part of PegaCustomer Service FW or it is a StandAlone application that uses some Integration for Communication?
Accepted Solution
Posted: 1 year ago
Hi, the CSR connection to the Chat server is a part of the Customer Service application. It uses XMPP directly to communicate with the server.
Amit
Posted: 1 year ago
Hi Amit,
Thanks for your response!
This is helpful.