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Satish Mogilicherla Member since 2018 2 posts
Aaseya IT Services Pvt.Ltd
Posted: 1 year ago
Last activity: 1 year 7 months ago
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How the Communication takes between Chat Server and Pega 7 Chat rules

Hi,

We have the Pega Chat Architecture for Customer Service FW, in this architecture, Customer communicates with the ChatServer using webchat. Similiarly, CSR(Customer Service Representative) will access the Chats of the customer through ChatServer using XMPP Protocol as a channel.

My query here is, PegaChat rules are the part of PegaCustomer Service FW or it is a StandAlone application that uses some Integration for Communication?

Pega Customer Service
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