Question
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Infosys
Infosys
IN
Infosys
Posted: January 4, 2020
Last activity: December 3, 2020
Last activity: 3 Dec 2020 2:16 EST
If Case level SLA and Assignment level SLA configured which takes priority
If Case level SLA and Assignment level SLA configured which takes priority
Posted: 2 years ago
PEGA
Pegasystems Inc.
IN
Hi Vinod,
Please find the below link which answer your query on SLA.
https://collaborate.pega.com/question/pega-fundamentals-servie-level-agreement
Posted: 2 years ago
BPM Company
BPM Company
NL
Triggering one SLA will not cancel another SLA.
So, answering your question - whichever triggers first.
Posted: 1 year ago
Updated: 7 months ago
Updated: 14 Jun 2021 7:38 EDT
JP Morgan Chase & Co.
JP Morgan Chase & Co.
IN
Do you mean when both have the same time for a goal, which one will take preference?
Posted: 1 year ago
Areteans Technologies
Areteans Technologies
IN
Case Level SLA has more priority