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Infosys
Posted: January 4, 2020
Last activity: December 3, 2020
If Case level SLA and Assignment level SLA configured which takes priority
If Case level SLA and Assignment level SLA configured which takes priority
Hi Vinod,
Please find the below link which answer your query on SLA.
https://community1.pega.com/community/product-support/question/pega-fundamentals-servie-level-agreement