Question
3
Replies
188
Views
Infosys
Posted: 8 months ago
Last activity: 7 months ago
If Case level SLA and Assignment level SLA configured which takes priority
If Case level SLA and Assignment level SLA configured which takes priority
Posted: 8 months ago
Posted: 8 months ago
Triggering one SLA will not cancel another SLA.
So, answering your question - whichever triggers first.
Posted: 7 months ago
Do you mean when both have the same time for a goal, which one will take preference?
Hi Vinod,
Please find the below link which answer your query on SLA.
https://community1.pega.com/community/product-support/question/pega-fundamentals-servie-level-agreement