Question3Replies188Views vinodkumarv1966 Member since 2018 37 posts Infosys Posted: 8 months agoLast activity: 7 months ago If Case level SLA and Assignment level SLA configured which takes priorityIf Case level SLA and Assignment level SLA configured which takes priority Low-Code App Development Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 8 months agopalas3 PEGA replied to vinodkumarv1966Hi Vinod, Please find the below link which answer your query on SLA. https://community1.pega.com/community/product-support/question/pega-fundamentals-servie-level-agreement Posted: 8 months agovaspoz BPM Company replied to vinodkumarv1966Triggering one SLA will not cancel another SLA. So, answering your question - whichever triggers first. Posted: 7 months agokanap2 PEGA replied to vinodkumarv1966Do you mean when both have the same time for a goal, which one will take preference?