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Roxana Henriquez (RoxanaH3)
Rules Cube Inc.

Rules Cube Inc.
CA
RoxanaH3 Member since 2012 2 posts
Rules Cube Inc.
Posted: August 27, 2020
Last activity: August 27, 2020
Posted: 27 Aug 2020 0:16 EDT
Last activity: 27 Aug 2020 15:12 EDT

Outbound calls and CTI telephony options

Hi,

We have just enabled outbound calls in our application, but we have noticed that every time we want to use the telephony options such as conference, consult, transfer, an avaya error is displayed and we are unable to complete the action.

We are launching the call from a link which runs the script placeCall, that is the same function the CPMMakeCall OOTB control uses. As per business requirement we have to place the call and open the outbound interaction once you click that link.

Attached is the error we are getting. Has anyone faced this same issue? Are those options supposed to be working with outbound calls?

 

***Edited by Moderator Marissa to update Platform Capability tags****

Pega Call 7.4 Conversational Channels Financial Services