Question

4
Replies
730
Views
 Zakir Hussain (ZakirH84)
CVS CareMark

CVS CareMark
US
ZakirH84 Member since 2015 4 posts
CVS CareMark
Posted: October 10, 2015
Last activity: April 21, 2017
Posted: 10 Oct 2015 13:25 EDT
Last activity: 21 Apr 2017 8:06 EDT
Closed

Service Level Queue Issue

Hi All,

I'm trying to set Ticket on the assignment which has SLA triggered on it. When SetTicket activity is called, its throwing an error as

"Instance of Class Queue not found: SYSTEM-QUEUE-SERVICELEVEL.SYSTEM-QUEUE-SERVICELEVEL...."

Not able to proceed because of this. Any idea how this can be addressed.

***Updated by moderator: Lochan to add Categories***

Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 5 years ago
Posted: 13 Oct 2015 9:55 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
US

Hi Zakir,

Are you able to find the queue instance referenced when you view the System-Queue-ServiceLevel instances?  If you do see an entry, what is the status?  Are there any error messages contained in the XML for the item?

Regards,

Carissa
Posted: 5 years ago
Posted: 14 Oct 2015 13:48 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
US

Hi Zakir,

Since you see the queue item is present, I am not sure what is causing the error.  I would need to see the Tracer data to see what rules are being executed and understand more about the flow.  You may need to open a Support Request so someone can work with you on it.

Regards,

Carissa