Service Level Queue Issue
Hi All,
I'm trying to set Ticket on the assignment which has SLA triggered on it. When SetTicket activity is called, its throwing an error as
"Instance of Class Queue not found: SYSTEM-QUEUE-SERVICELEVEL.SYSTEM-QUEUE-SERVICELEVEL...."
Not able to proceed because of this. Any idea how this can be addressed.
***Updated by moderator: Lochan to add Categories***
Pegasystems Inc.
US
Hi Zakir,
Are you able to find the queue instance referenced when you view the System-Queue-ServiceLevel instances? If you do see an entry, what is the status? Are there any error messages contained in the XML for the item?
Regards,
Carissa
CVS CareMark
US
Hi Carissa,
I'm to find the item in queue. I don't see any error message on the item while it was in queue.
Regards,
Zakir
Pegasystems Inc.
US
Hi Zakir,
Since you see the queue item is present, I am not sure what is causing the error. I would need to see the Tracer data to see what rules are being executed and understand more about the flow. You may need to open a Support Request so someone can work with you on it.
Regards,
Carissa
CVS CareMark
US
Thanks Carissa, I will do that.